Last Updated: October 23, 2026

Welcome to H Town Collision. By accessing our website, submitting an inquiry, requesting an estimate, scheduling an appointment, or using our services, you agree to these Terms & Conditions.

Please read these terms carefully before using our website or services.

1. General Information

H Town Collision provides automotive collision repair, auto body repair, dent repair, vehicle painting, and related automotive services.

These Terms & Conditions govern your use of our website and online services. Any repair work performed on your vehicle may also be subject to a separate written repair authorization, estimate, invoice, or service agreement.

2. Estimates and Repair Quotes

H Town Collision may provide preliminary repair estimates based on customer descriptions, submitted photographs, or vehicle inspections.

Online and preliminary estimates are not guaranteed final prices.

Final repair costs may change following a physical inspection or the discovery of hidden damage.

Additional repairs or charges require customer authorization as applicable.

Parts availability, vehicle condition, and insurance approvals may affect repair pricing and timelines.

Submitting an estimate request does not obligate you to proceed with repairs.

3. Appointments and Scheduling

Customers may request appointments through our website, by telephone, or through other available communication channels.

Appointment requests are subject to confirmation and availability.

We encourage customers to contact H Town Collision as soon as possible if they need to cancel or reschedule an appointment.

4. Vehicle Repairs and Services

H Town Collision strives to provide professional collision repair, auto body restoration, and automotive painting services.

Repair completion times are estimates and may be affected by parts availability, additional damage, insurance processing, weather conditions, or other circumstances beyond our reasonable control.

Any applicable repair warranty, payment obligation, storage fee, or vehicle pickup requirement will be communicated through the relevant repair documents.

5. Insurance Claims

H Town Collision may assist customers with insurance-related repair processes, including estimates and communication with insurance representatives.

However:

Insurance coverage and claim approvals are determined by the applicable insurance provider.

Customers remain responsible for deductibles and charges not covered by insurance, as agreed in their repair documents.

H Town Collision does not guarantee insurance claim approval or reimbursement.

Additional repairs may require supplemental estimates and authorization.

6. Payments

Payment terms, accepted payment methods, deposits, and any applicable charges will be communicated before or during the repair authorization process.

Customers are responsible for paying authorized charges in accordance with the applicable service agreement.

7. SMS and Text Messaging Terms

By opting in to receive SMS communications from H Town Collision, you agree to receive text messages according to the type of consent you provide.

Types of Messages

Messages may include:

Appointment confirmations and reminders

Repair status updates

Estimate notifications

Vehicle pickup notifications

Customer service responses

Promotional offers and special discounts, when separately authorized

SMS Terms

Message frequency varies depending on your interactions and subscriptions.

Message and data rates may apply.

Reply STOP to unsubscribe from SMS communications.

Reply HELP for assistance.

You may also contact us at (346) 773-8122 or [email protected].

Consent to receive promotional text messages is not a condition of purchasing any goods or services.

Mobile carriers are not liable for delayed or undelivered messages.

We do not sell or share mobile phone numbers or SMS opt-in consent information with third parties or affiliates for their own marketing or promotional purposes.

For additional information, please review our Privacy Policy at

/privacy-policy

.

8. Customer Responsibilities

Customers agree to provide accurate information when requesting estimates, appointments, or repair services.

Customers are responsible for disclosing relevant vehicle damage, providing necessary insurance information when applicable, and reviewing repair estimates and authorization documents.

Customers should remove personal valuables from their vehicles before leaving them for service.

9. Website Use

By using the H Town Collision website, you agree not to:

Submit false, misleading, or fraudulent information.

Attempt to access restricted website systems without authorization.

Disrupt or interfere with website functionality.

Use website content for unlawful purposes.

Upload malicious software or harmful content.

We reserve the right to restrict access to our website when necessary to protect our systems or users.

10. Intellectual Property

All website content, including text, graphics, logos, images, designs, and other materials owned by H Town Collision, is protected by applicable intellectual property laws.

You may not reproduce, distribute, or commercially use our proprietary website content without prior written permission.

11. Third-Party Services and Links

Our website may contain links to third-party websites, including insurance providers, payment processors, and social media platforms.

H Town Collision is not responsible for the content, availability, or practices of these external websites.

12. Limitation of Liability

To the extent permitted by applicable law, H Town Collision is not responsible for losses resulting from website interruptions, technical errors, or unauthorized third-party activity beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited.

Any liability related to vehicle repairs will be governed by applicable law and the relevant repair agreement.

13. Privacy and Data Protection

We respect customer privacy and handle personal information in accordance with our Privacy Policy.

For more information about how we collect, use, and protect your information, please visit our Privacy Policy page.

14. Changes to Terms & Conditions

H Town Collision may update these Terms & Conditions periodically to reflect changes in business operations, website functionality, or legal requirements.

Updated terms will be posted on this page with a revised effective date. Changes will apply prospectively unless otherwise permitted by law.

15. Governing Law

These Terms & Conditions are governed by the laws of the State of Texas, United States, without regard to conflict-of-law principles, subject to applicable consumer protection laws.

16. Contact Information

For questions about these Terms & Conditions, appointments, repair services, or SMS communications, please contact:

H Town Collision

Phone: (346) 773-8122
Email: [email protected]

© 2026 H Town Collision. All Rights Reserved.